One View
Area feasibility Check by Mobile Number
Dear Team, Here we are with a new feature live on ZOHO Oneview CRM. Thanks and Regards, Team Tata Play Fiber
Mention Interaction ID on Email Tickets & Desk
Hi Team, It is now mandatory to mention the Interaction ID on the FTR emails sent to customers or those emails where you have not inserted the Request / Complaint ID. Please follow the attached for more details. Regards, Hamza Ansari
Whatsapp Communication on One View
Whatsapp Communication details on One View Whatsapp Communication sent to Customer will now be visible on One View at the bottom of the Customer Information page. This would contain details of WA messages sent from the Tata Play Fiber handle over the ...
Duplicate SR Restriction on One View
Restriction of Duplicate SR on One View If a SR with same Type and Sub-type is already in Open State on HOBS / One View, same SR cannot be raised from One View Error Message which user will get : "Similar service request is already in open state"
New Source Added in Zoho Oneview
Hi Team, Please note, that a new source has been added to Oneview CRM 'Repeat Desk'. Now 3 sources available: 1. Inbound 2. Chat 3. Repeat Desk Regards, Team TPF
PLAN NAME VISIBILITY ON ONE VIEW
Hi All, Plan name is now visible on One View Home page. Please refer the attachmenmt for details Regards, Animesh