.
New Sources Added on HOBS
Hi Team, Please find attached the document on the New Sources Added in HOBS: SOC, Repeat Desk & L2. Screenshots of the same attached in the document for reference. Regards, Team TPF
50 Mbps Plan Price Update
Hi Team, Please find attached the training deck on the 50 Mbps Plan Price Update. The script along with objection handling and FAQs is also attached for handling the customer appropriately. Ensure that no customer is lost due to the plan price ...
Binge Update: Apple TV+ and Fuse+ added, Koode is now iStream
Hi Team, Please find attached training deck on Binge Update: Apple TV+ and Fuse+ added, Koode is now iStream. Also, Apple TV+ is showing charges of Rs.99/- however, Binge customers doesn’t need to pay the charges. It already included in the Binge ...
Call Transfer from HO
Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF
App Address Update
Hi Team, Please find attached the one pager for your reference regarding the update of address on the Tata Play Fiber Mobile App. Regards, Team TPF
Check RFS-NRFS via website
Hi Team, Please refer to this training deck for understanding how to check the RFS-NRFS via the website link provided. Regards, Team TPF
Tagging Update - August 2023
Hi Team, Please find attached the updated tagging document for your reference. Regards, Team TPF
Missed Chat Customer Calling Script
Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF
Basic Verbiage - One Pager
Hi Team, Please find attached the one pager for basic verbiages for the agent’s reference covering the following: Call opening verbiage RPC verbiage Purpose of call verbiage Hold / Unhold verbiage Call transfer verbiage Call Closing Verbiage Request ...
Safe Custody Automation Process Update
Hi Team, Some amendments are carried out regarding the Safe Custody Process Automation for the future dated orders. Please refer to the documents to learn more. Regards, Team TPF
High Risk Customer Handling
Hi Team, Please find attached the High Risk Customer Handling Process in the one pager. Also attached is the list of customer who are currently affected. Regards, Team TPF
Digi Sales Update: August 2023
Hi Team, Please find attached the update on Digi Sales - August 2023. Regards, Team TPF
500 Mbps and 1 Gbps plan discontinued
Hi Team, Please find the training deck on 500 Mbps and 1 Gbps plan discontinued. It will be in effect from 3rd August 2023. Regards, Team TPF
Customer Migration from Old to New Plans
Hi Team, Please find attached the training deck for Customer Migration from old to new plans. Also attached with this article is a detailed Excel sheet for your reference. Regards, Team TPF
Router Lights Detailed Out
Hi Team, Please find attached the router lights detailed out in the attached document. Regards, Team TPF
DTH Box Offer Update April 2023
Hi Team, Please find attached the update on DTH Box Offer for new acquisition customers. Kindly note: The process for existing customers remains the same. Regards, Team TPF
Cyber Swachhta Kendra Update - Sep'24
Hi Team, Please note, customers will start receiving email regarding 'Cyber Swachhta Kendra' project from 16 Sep'24 onwards. What is the Cyber Swachhta Kendra advisory about? The advisory from Cyber Swachhta Kendra is a recommendation to take ...
App Journey for Upgrade
Hi Team, Please find attached the Upgrade journey for app users. Regards, Team TPF
Acquisition Offer Update - April 2023
Hi Team, Please find attached the updated Acquisition Offers document. Update for the Low Performing Society - 3/6/12 Months, Marketing Offer applicability for the Fiber+OTT plans. Also attached is the list of Low Performing Societies for your ...
Plan Price Update - March 2023
Hi Team, Please find attached the updated Plan Price Sheet - March 2023. This is designed from the Customer Acquisition perspective. Regards, Team TPF
50 Mbps - Acquisition Plan Update
Hi Team, Please find attached the updated Acquisition Plan Update of 50 Mbps - 6 & 12 months. Regards, Team T
Fiber+OTT Script
HI Team, Please find attached the updated script for the OB Fiber+OTT campaign dedicated agents. Refer to the same while calling the customers. Regards, Team TPF
Data Exhausted Exception Handling
Following is the current process of data exhausted exception handling: Scenario 1: My Speed is slow - Agent analyses that data is exhausted Steps: Agent receives the call for ‘My internet speed is slow’ Agent tags FTR in One View / HOBS Tags the call ...
Plan Cost Calculator post refund of unused days and discount offer
Hi Team, Please find attached the Plan Calculator for your reference. Download it from the 'Attachment' section to use it. Regards, Team TPF
Referral T&C Updated ( NV Team to use LMS | It Pays to have Friends - Referral Program )
Terms and Condition of referral have been updated on Website: PFB the same Difference is in point no 2 earlier it was stated that – on every successful activation cashback will be credited which has been changed to this Rs.900 per month for 3 ...
ACS Speed test - Mumbai and Pune
Hi all Thanks for joining the session – PFA The document Thanks Neha Singh
New Tags Briefing - Relocation FTR & Reason Codes
Hi all, PFA relocation related FTR Tags
Knowledge Bite : Non Tech Complaint Request FTR
PFA Note – Safe Custody added. Profile Update : RMN / Email ID DND Handling GST Update Billing Address Name Correction Safe Custody
Customer Education Docs
PFA customer education document with new branding: LL wherever we have received mail regarding installation of LL post contacting customer when we reply attach this PDF Quick Tips – Whenever we receive a mail and if it gets resolved on call post ...