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Basic Verbiage - One Pager
Hi Team, Please find attached the one pager for basic verbiages for the agent’s reference covering the following: Call opening verbiage RPC verbiage Purpose of call verbiage Hold / Unhold verbiage Call transfer verbiage Call Closing Verbiage Request ...
Safe Custody Automation Process Update
Hi Team, Some amendments are carried out regarding the Safe Custody Process Automation for the future dated orders. Please refer to the documents to learn more. Regards, Team TPF
High Risk Customer Handling
Hi Team, Please find attached the High Risk Customer Handling Process in the one pager. Also attached is the list of customer who are currently affected. Regards, Team TPF
Customer Migration from Old to New Plans
Hi Team, Please find attached the training deck for Customer Migration from old to new plans. Also attached with this article is a detailed Excel sheet for your reference. Regards, Team TPF
Router Lights Detailed Out
Hi Team, Please find attached the router lights detailed out in the attached document. Regards, Team TPF
Cyber Swachhta Kendra Update - Jan'25
Hi Team, Please note, the customers will start receiving email regarding 'Cyber Swachhta Kendra' project on 2nd, 3rd and 4th Jan'25. What is the Cyber Swachhta Kendra advisory about? The advisory from Cyber Swachhta Kendra is a recommendation to take ...
App Journey for Upgrade
Hi Team, Please find attached the Upgrade journey for app users. Regards, Team TPF
Fiber+OTT Script
HI Team, Please find attached the updated script for the OB Fiber+OTT campaign dedicated agents. Refer to the same while calling the customers. Regards, Team TPF
Data Exhausted Exception Handling
Following is the current process of data exhausted exception handling: Scenario 1: My Speed is slow - Agent analyses that data is exhausted Steps: Agent receives the call for ‘My internet speed is slow’ Agent tags FTR in One View / HOBS Tags the call ...
Plan Cost Calculator post refund of unused days and discount offer
Hi Team, Please find attached the Plan Calculator for your reference. Download it from the 'Attachment' section to use it. Regards, Team TPF
Referral T&C Updated ( NV Team to use LMS | It Pays to have Friends - Referral Program )
Terms and Condition of referral have been updated on Website: PFB the same Difference is in point no 2 earlier it was stated that – on every successful activation cashback will be credited which has been changed to this Rs.900 per month for 3 ...
New Tags Briefing - Relocation FTR & Reason Codes
Hi all, PFA relocation related FTR Tags
Knowledge Bite : Non Tech Complaint Request FTR
PFA Note – Safe Custody added. Profile Update : RMN / Email ID DND Handling GST Update Billing Address Name Correction Safe Custody
Customer Education Docs
PFA customer education document with new branding: LL wherever we have received mail regarding installation of LL post contacting customer when we reply attach this PDF Quick Tips – Whenever we receive a mail and if it gets resolved on call post ...