.
Headphones testing - URL
It is important to verify the microphone and speaker of the headphones using this URL: https://webcammictest.com/check-mic.html
Distro TV Channels list
Dear Team, PFA, Distro TV Channels list. Thanks & Regards, Team Tata Play Fiber
Tata Play Secure camera / Secure+ security camera Discontinued : Refrain from pitching
Dear Team, Please note, refrain from pitching Tata Play Secure camera / Secure+ security camera to any new customer going forward. However, existing customers can contact to Tata Play Team for any service related issue. Verbiages: Sir / Ma'am, I ...
Uniting Cultures, Enhancing Connectivity.
Bill / Invoice Password format change
Dear Team, Please note, the Invoice password format has been changed applicable on all invoices after 27 Sep’24. New password format will be also applicable for the 20,000 customer base where space was added in the first name during billing ...
Plan Sheet Sep'24
Dear Team, Please find the attached file for plan sheet. As per the feedbacks, we have simplified the plan sheet format in a simpler way. First attachment consist of 'Retail Plan Sheet - Sep'24' - National Retail plan, Kolkata & Jaipur. Another ...
Extra Grace (4 days) has been added in customers' account due to billing downtime.
Dear Team, Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity. Probable Problem Statement: My current's plan validity is showing ...
Language Wise OTT App & Device Concurrency
Dear Team, Please check the below links to check Language Wise OTT App & Device Concurrency. Amazon prime is not working on Binge Box, No resolution timeline. Tag: Binge Related >> OTT - Amazon prime not working >> Info provided >> FTR ...
HOBS CRM Updated URL for Login
Dear Team, Please login HOBS CRM, with updated URL below: https://dr-hobs.tataplayfiber.com/cas/login?service Username and Password remains same. Thanks, Team Tata Play Fiber
Customer Ticket History tab added on the ZOHO desk.
Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...
Consequence Management Matrix
Dear Team, Please find Consequence Management Matrix for training purpose. Thanks and Regards, Team Tata Play F
Installation Appointment Details
Dear Team, Please find the attached process for Installation Appointment Details. Thanks and Regards, Team Tata Play Fiber
Prospect Desk Script Inbound and Outbound
Dear Team, Please refer to the attachment for Prospect Desk Script Inbound and Outbound. Thanks and Regards, Team Tata Play Fiber
OTT Lite Update (Plan Renewal Starting from 18 Jul'24)
Dear Team, Please note, the first group of OTT Lite customers are due for recharge from 18th July 2024 onwards. Users can renew their plan through the Tata Play Fiber Mobile App. Customer can only change 1 OTT platform out of 4 from Tata Play Binge ...
Account Cancellation Process Update - NRFS Relocation
Hi Team, Please find attached the updated process for the Account Cancellation – NRFS Location. Kindly help cascade to the team. Regards, Hamza Ansari
Happy International Yoga Day!!
Check out the video in attachment for more. Thanks and Regards, Team Tata Play Fiber
Adjustment Reason Code V2
Hi Team, Going forward, please use the updated adjustment reason codes mentioned in the file. Below is the list covered in the file: Acquisition offer Active Plan Change Balance Transfer Goodwill Charge Marketing offer Reinstallation Plan Change ...
How to view whether the customer is eligible for OTT Lite plan?
Hi Team, The below screenshot highlights the agent can go to the Offers section on One View and can check the customer's eligibility criteria for the OTT Lite plan. Check the 'Description' section of the offers. Regards, Hamza Ansari
Social Media (SM) Handling Process for DTH Ticket
Dear Team, Effective 2nd May 2024, the ticket handling guidelines for social media interaction of Tata Play DTH & Tata Play Fiber have been updated. Please find the details below; Thanks and Regards, Team Tata Play Fiber
Troubleshooting Steps
Dear Team, Please find the attachments containing troubleshooting steps for technical scenarios. Below are the scenarios covered: No Connectivity Speed Issue Frequent Disconnection Post performing troubleshooting steps, if the issue is unresolved, ...
ZOHO Churn Prediction Campaigns
Dear Outbound Team, Please find the attachment for ZOHO Churn Prediction Campaigns script. FYI, 2 different scripts are available - 1. Dunning 2. Retention. Please use accordingly. Kindly note: Only selected agents shall use the script. Thanks and ...
Howrah city is now Ready for Service (RFS)
The visibility of Howrah city is now across the platforms of Tata Play Fiber... Howrah city visibility on the website – tataplayfiber.com: Howrah city visibility on the mobile application: Howrah city visibility on the HOBS: Howrah city visibility on ...
DND (Do Not Disturb) Process Reiteration
Hi Team, Please refer to the attached deck for the reiteration of the DND process including the calling script, SPOC email IDs and the email template reference. Regards, Hamza Ansari
Validity add-on logic
Hi Team, Below is the updated validity add-on logic for your reference. Regards, Hamza Ansari
Business Internet Lease Line (ILL) Launched
Hi Team, ILL Customer base file is attached for reference Tata Play Fiber is pleased to announce the launch of Internet Lease Line. Attached are the decks that have been used for the briefing Also, do find the templates, inbound script and tagging ...
Net Promoter Score (NPS) on New Installation
Hi Team, We have also started NPS on the new installation. Download the attached deck for more info on the same. The deck contains details on the questions to the customers during the survey along with the details on how to get the report. Regards, ...
Blue Ticker Update on the App
Hi Team, Tata Play Fiber Mobile App is now updated with new messages on the Blue Sticker (under the plan name) and the Promotion Button on the home page. For your reference, below are the grids based on which the customers are segregated regarding ...
Billing Affected Customers
Hi Team, Please find attached the updated deck on the Billing affected customers. All the details regarding the customers IDs, issue encountered, resolution, turnaround time, and the relevant script/templates for all the LOBs are available in the ...
Disclaimer on OneView for 3P Customers on unavailability of Landline
Dear Team, We would like to inform you that a 'Disclaimer for 3P (3rd Party) Customer on unavailability of Landline' is added on Zoho OneView CRM. This is to ensure that no landline service request should be generated for 3 P customers. Reference ...
Dedupe (For DV Agents)
Hi Team, Please find attached the updated deck of Dedupe and the scripts. Regards, Team Tata Play Fiber
Zoho Tagging Update
Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber
No more auto-FTR tagging against NFTR on One View
No more auto-FTR tagging against NFTR on One View Previous Scenario : Whenever user tags NFTR (SR) on One View, FTR is auto tagged on One view Current Scenario: When NFTR (SR) is tagged on One View, no FTR will be auto tagged. This is with effect ...
Speed Test Update
Dear Team We would like to inform you that Speed test is now available for all cities. Please find the attached file for reference. Thanks & Regards, TATA Play Fiber
JioCinema App Discontinued
Hi Team, Please find attached the JioCinema app discounted document attached. Regards, Team TPF
Future DFR-Upgrade 50 Mbps to 100 Mbps
Hi Team, Please find attached the updated document for Future DFR-Upgrade 50 Mbps to 100 Mbps Script. Regards, Team TPF
POP Change Outage: Pune
Hi Team, Please find attached the deck on the POP Migration update. The activity will happen between 1.00 a.m. and 6.00 a.m. Regards, Team TPF
App Store Review on Zoho
Hi Team, Please find attached the document App Store Review update on Zoho. Regards, Team TPF
Tata Group Employee (TGE) Form
Hi Team, Please find the updated form for TGE. The document attached is for guidance on how to fill the form. Regards, Team TPF
New Tagging Added for IB in Zoho - Blank call and Language barrier
Hi Team, Please find attached the updated training for new IB tagging on Zoho regarding the blank call and language barrier. Regards, Team TPF
Amount Not Reflecting: Process Reiteration
Hi Team, Please find the document attached regarding the 'Amount Not Reflecting: Process Reiteration'. Regards, Team TPF
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