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Important Timelines (TAT)
Dear Team, PFB, Important Timelines (TAT) table: Thanks & Regards, Team Tata Play Fiber
Change in Chat flow
Dear Team, This is to update you that chats from Tata Play Fiber mobile app, will directly land to the available advisors instead of bot/Connect to support tab. Thanks and Regards, Team Tata Play Fiber
Customer Service Podcast Episode 1
Check Out now: https://shorturl.at/Oebt6 Celebrating Excellence in Customer Service with Tata Play Fiber. In this episode of our new podcast series, we shine a spotlight on the exceptional customer service that sets Tata Play Fiber apart. Today, we ...
Rebuttal if Customer asks for Contact details of our EXCO Team Members.
Problem Statement: Customers are asking for the contact details of our EXCO team members. What is the meaning of EXCO : EXCO means Executive Committee. An executive committee is a governing body composed of key leaders and executives of Tata Play ...
eKYC (Electronic Know Your Customer) Process
Dear Team, Latest Update: All cases entering through the DKYC mode should be rejected! Please be informed that commencing on April 15, 2024, we will be replacing the manual document verification process to eKYC in majority of the cases. This is to ...
Seeking Alternate Number
Hi Team, Please find attached the updated deck with scripts and email emulates on seeking the alternate number from customer. Regards, Team TPF
Router Price Update
Hi Team, Please find the update document on the router price in the attachment. Follow the document to know the process and other details. Regards, Team TPF
Repeater and Mesh Router Recommendation
Hi Team, Please find attached the training deck and recommendations for pitching the Repeater and Mesh Router to the customers. Regards, Team TPF