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Duplicate Service Request Restriction
Dear Team, This is to brief you about an innovation on Oneview CRM. Where the agents will be restricted from raising a ticket for a similar service request type – Installation or Technical. Please check the attached deck for reference. Thanks & ...
Outage notification tab update on OneView CRM
Dear Team, Please note, the new update on Oneview CRM. Non service affecting outage, will not appear in the “outage notification tab” on OneView. Thanks and Regards, Team Tata Play Fiber
New Field Added on ZOHO CRM
Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber
Auto-Fill Update on Zoho for the Customer ID and RMN
Hi Team, Following is the new updated rolled out for the Zoho CRM Desk. Regards, Team TPF
Contact Details Update on Zoho
Hi Team, Please find attached the document on how to update contact details on Zoho. Regards, Team TPF
Auto Tagging on Zoho
Hi Team, Please find attached the reference training document on the Auto Tagging for the IB agents on Zoho. Regards, Team TPF