Binge
Content playback issue on Hungama app
Dear Team, Please note, that customers may face content playback issues on the Hungama app through Binge. Please inform the customers below information. Sir/Ma'am, I understand that you are facing a content playback issue on the Hungama app through ...
SonyLIV App live on Binge App || Content playback issue stands resolved now.
Dear Team, We are pleased to announce that the SonyLIV app is back on Tata Play Binge, please check the below points: Live events, content playback issue on Mobile App stands resolved now. Thanks and Regards, Team Tata Play Fiber
Binge App Troubleshooting Steps
Dear Team, Please find the attached deck, for Binge troubleshooting. The deck is designed in a decision tree format or you can find the VOCs by pressing control + F (type the key word of the VOC) followed by enter. Kindly share your inputs in the ...
Upgrade to OTT Lite from Non OTT Plan - Mobile Journey
Hi Team, Please find attached the updated journey of OTT Lite plan while upgrading from the mobile app. The mobile app plan change is possible only if the customer is on Fiber-only plan. The shown customer is using Fiber-only plans. Regards, Hamza ...
Ad and Ad-Free Content on Binge
Hi Team, Customers can experience ads while watching the content/content of the apps on the below mentioned platforms of Binge OTT: MX player, Distro TV, Games, Amazon Prime Lite and Disney+ Hotstar Regards, Hamza Ansari
Upgrade to OTT Lite from Non OTT Plan
Hi Team, Please refer to the training deck for upgrading to OTT Lite Plan from a Non OTT Plan. Attached the updated list of customers who are eligible for the upgrade. Regards, Hamza Ansari
Amazon Prime Now Available on Binge
Hi Team, Please find attached the updated training deck on inclusion of Amazon Prime in the Fiber + OTT combo plans. Amazon prime is not working on Binge Box, No resolution timeline. Tag: Binge Related >> OTT - Amazon prime not working >> Info ...
Binge OTT Update April 2024
Hi Team, Please note the following points regarding the update on Binge OTT content. Lionsgate will be working on Samsung Smart TVs by May 1, 2024 Zee5 is currently experiencing issues for customers trying to access its content on Samsung Smart TVs ...
Binge OTT Lite Launched
Hi Team, Starting from the fourth week of September 2024, the MX Player app will no longer be available on OTT Lite. As a result, 4 + 2 plan will change to 4 + 1. For the back-office team: If an OTT Lite (149) user’s apps are not displaying in ...
Binge App on Samsung TV
Dear Team, Please note: Some customers may encounter an issue while accessing Zee5 and Lionsgate Play on their Samsung smart TV (non-android). Rest assured, we are actively working towards a quick resolution. This is to apprise you that, Binge App is ...
Zee5 Troubleshooting Steps
HI Team, Please note: Issue stands resolved. Please find the training deck attached for the Zee5 Troubleshooting Steps. Regards, Team Tata Play Fiber
Binge Box applicability Matrix
Hi Team, Please find the Binge Box Applicability matrix deck in attachment for your reference. Important Points to remember: Binge Box Now Free with 100 Mbps 12M OTT plan also Available on No Cost EMI Fiber+OTT Plan as well This update doesn't ...
Eros Now discontinued on the Binge app
Hi team, Please find attached the document on the Eros Now discontinuation. Regards, Team Tata Play Fiber
Eros Now temporarily not available on Binge
Hi Team, Please find attached the document for the update received. Regards, Team Tata Play Fiber
Binge App now available on LG Smart TV
Hi Team, Please find attached the update on the Binge app now available on LG Smart TV. Tata Play Binge app is supported on WebOS 4.0 (2018) and above on all LG TV models available in India. Regards, Team Tata Play Fiber
Klikk and PlayFlix launched
Hi Team, Please find attached the updated document for the Klikk and PlayFlix apps launch. Regards, Team TPF
DTH-Binge Delink Update
Hi Team, Please find attached the deck on DTH-Binge Delink update. Regards, Team TPF
Binge Form Update
Hi Team, Please find attached the update on the Binge Form. Regards, Team TPF
RC-RCA Added June 2023
Hi Team, Please find attached the RC-RCA added for the back office agents. Regards, Team TPF
How to download Binge App on Binge+ Box and Android TV?
HI Team, Please refer to the attached documents and videos for reference. Reference Video 1: Look for it in the attachment section. Reference Video 2: Look for it in the attachment section. Regards, Team TPF
How to download Binge App on Amazon Fire TV Stick?
Hi Team, Please find the document updated for downloading the Binge App on the Amazon Fire TV Stick. Also, please refer to the videos attached for more details. Amazon Reference Video 1: Look for it in the Attachment section Amazon Reference Video 2: ...
Binge: Important Points
Hi Team, Please find attached the important points related to Binge. Kindly go through them for reiterating your Binge knowledge. Shall help you in basic troubleshooting with the customers. Regards, Team TPF
Freemium Training Deck and FAQs
Hi Team, Please find attached the Freemium Training Deck and FAQs attached for your reference. Regards, Team TPF
Binge Box Banner Update for App Users
Hi Team, Binge Box Offer banner has been updated for eligible customers on the customer app. Kindly refer to the attached document for more details. Regards, Team TPF