Back-Office
Customer Category Change
Check the attached deck, for detailed information:
OTP Based Resolution
Dear Team, Please open the attached deck, for detailed information on "OTP Based Resolution" process. Thanks, Team Tata Play Fiber
Social Media Response - Non-Voice Mar'25
Hi Team, New Scenario / Response added: Raise Ticket Option replaced by Live Chat on mobile app Hi (@Cusomer Name), To streamline our support process and provide you with faster assistance, we have introduced the Live Chat feature, where our service ...
SOC - Process Note
Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
Zoho Apptics Portal for Social Media Team
Dear Team, Please find the attached Zoho Apptics Portal details / handling guide for Social Media Team. https://apptics.zoho.in/ac Thanks and Regards, Team Tata Play Fiber
SR Closure Templates (for SR Closure Team Only)
Dear Team, Please find attachment for SR Closure Templates Latest updated on 3 March 2025.. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber
Integration of Zoho Oneview and Zoho Desk (for Non-Voice)
Hi Team, Please find attached the updated document on the integration of Zoho Oneview and Zoho Desk. Regards,' Team Tata Play Fiber