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Tata Play Fiber
Tata Play FiberNon Voice
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FRT 2.O
FRT (Fault Repair Tool) 2.O The Back office team has the option to assign tickets to NOC, Field Service (FS), Resolve on Call, or Put on Hold. Once FE acknowledges the complaint, their name & contact number are updated in HOBS under Item ...Probable Downgrade Notification on One View
Probable Downgrade Notification on One View Target LOBs - Outbound Briefing Info - You may receive a "Probability for Downgrade!!!" alert in the One View portal, indicating customers are likely to switch to a lower validity plan (e.g., 12 → 6 → 3 → 1 ...Binge Guide
Hi Team, Attached is the Binge guide all in one. Thanks!Try & Buy (Zero Rental) plans DV should be rejected_CRITICAL
Hi Team, Please note, that our upcoming Try & Buy plans are in progress and shall be live soon. As the Try & Buy project is yet not live, until further notice please reject the cases of these plans. Identifier: Zero_Rental would be mentioned in the ...Process for recharge done on terminated account
Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!
Popular Articles
COMICSTAAN June 2024
Hi Crew, Here we are with another briefing. Check the attached file or click here: https://rb.gy/e645r2 Like Share and Comment with your suggestions. Thanks and Regards, Team Tata Play FiberNo Cost EMI Plan Re-Launched
Hi Team, Please find the attached file for No Cost EMI Plans. Following is the list of credit cards can be used to avail the No Cost EMI plan. Sr. No. Credit Card 1 Axis Bank 2 Bank of Baroda 3 CITI Bank 4 HDFC Bank 5 HSBC Bank 6 ICICI Bank 7 ...Technical Troubleshooting Steps
Dear Team, Please find the attached deck for revised "Technical Troubleshooting Steps". Thanks!Language Wise OTT App & Device Concurrency
Dear Team, Please check the below links to check Language Wise OTT App & Device Concurrency. The Planet Marathi OTT app has been removed from the Binge platform. However, an alternate Marathi OTT app is expected to launch soon. In case customer ...New OTT Plans - Launch
Dear Team, Latest Update - In the Account Tab under "Addon OTT Platforms": The preferred/manually selected Apps will reflect in BOLD and complementary apps in normal font. HOBS Nomenclature: HOBS CRM - View for OTT Platforms name under Binge details, ...