Recent Articles
Niyati Inernity Cluster Outage Issue
Dear Team, Please find the attached script and customer base. Tagging: Technical - No Internet - SR Raised(Assigned to Back Office) If customer calls again then : Technical - Status in Network Outage - Info Provided - FTR TAT - 48 Hrs. Thanks, Team ...
Generic Script for IB/OB/Self Care
Dear Team, Please find the Generic Script for IB/OB/Self Care. Thanks & Regards, Team Tata Play Fiber
Oneview: Lead form in prospect tagging
Dear Team, Please find the attachment for Lead form in prospect tagging. When you select the Tagging Type: Prospect and Subtype: Feasible, a Lead Form will now appear directly within the tagging window. Fill in all required details in the lead form ...
Policy on Extending Acquisition Offers to Existing Customers
Objective: To ensure consistency and fairness in handling customer inquiries regarding promotional offers. Policy Statement: If an existing customer inquiries about an acquisition offer that is currently available to new customers and explicitly ...
‘Best of Sony liv' Rail
Dear Team, A new rail titled ‘BEST OF SONY LIV’ is live now on Binge This rail features selected Sony LIV content that users can stream directly on Binge. For the complete Sony LIV catalog, guide customer to navigate to the "Browse By Apps" section. ...