Whatsapp Campaign for Binge Not logged in Customers

Hi,

We are starting a campaign on Whatsapp for customers who are on OTT  Lite and Prime plans and have never logged on to Tata Play Binge App or have not selected the OTT platforms for viewing.

Customers are being directed to chat with TPF Live Chat support among other options.

The flow is as below

Chat users will be able to identify this campaign with this message on One View under Whatsapp Communication

Tagging for Chat and IB in case of FTR:

Binge Related >> Plan active but OTT not optin >>Info Provided

For Chat, in case of NFTR, please use the below tagging

Binge Related >> OTT - Unable to login to TV / Mobile >> SR Raised

Remarks : "Unable to Login to Binge" / "Unable to select OTT platforms after login"

For IB, in case of NFTR (customer not able to select OTT app), please transfer the call to Binge team and use the below tagging

Enquiry >> Transfer to Binge 

Remarks -"Customer not able to select OTT app"

Please reach out for any clarifications

Regards,

Animesh

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