Whatsapp Campaign for Binge Not logged in Customers

Hi,

We are starting a campaign on Whatsapp for customers who are on OTT  Lite and Prime plans and have never logged on to Tata Play Binge App or have not selected the OTT platforms for viewing.

Customers are being directed to chat with TPF Live Chat support among other options.

The flow is as below

Chat users will be able to identify this campaign with this message on One View under Whatsapp Communication

Tagging for Chat and IB in case of FTR:

Binge Related >> Plan active but OTT not optin >>Info Provided

For Chat, in case of NFTR, please use the below tagging

Binge Related >> OTT - Unable to login to TV / Mobile >> SR Raised

Remarks : "Unable to Login to Binge" / "Unable to select OTT platforms after login"

For IB, in case of NFTR (customer not able to select OTT app), please transfer the call to Binge team and use the below tagging

Enquiry >> Transfer to Binge 

Remarks -"Customer not able to select OTT app"

Please reach out for any clarifications

Regards,

Animesh

• Related Articles

• Binge: Important Points

  Hi Team, Please find attached the important points related to Binge. Kindly go through them for reiterating your Binge knowledge. Shall help you in basic troubleshooting with the customers. Regards, Team TPF

• Binge Box Banner Update for App Users

  Hi Team, Binge Box Offer banner has been updated for eligible customers on the customer app. Kindly refer to the attached document for more details. Regards, Team TPF

• Binge App on Samsung TV

  Dear Team, Please note: Some customers may encounter an issue while accessing Zee5 and Lionsgate Play on their Samsung smart TV (non-android). Rest assured, we are actively working towards a quick resolution. This is to apprise you that, Binge App is ...

• Binge Box applicability Matrix

  Hi Team, Please find the Binge Box Applicability matrix deck in attachment for your reference. Important Points to remember: Binge Box Now Free with 100 Mbps 12M OTT plan also Available on No Cost EMI Fiber+OTT Plan as well This update doesn't ...

• Binge Form Update

  Hi Team, Please find attached the update on the Binge Form. Regards, Team TPF