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Hi Team, Attached is the generic script for Inbound and Non-Voice to pitch on recharge / offer related calls. Thanks, Team Tata Play Fiber
ZOHO Churn Prediction Campaigns
Dear Outbound Team, Please find the attachment for ZOHO Churn Prediction Campaigns script. FYI, 2 different scripts are available - 1. Dunning 2. Retention. Please use accordingly. Kindly note: Only selected agents shall use the script. Thanks and ...
Data Exhausted Exception Handling
Following is the current process of data exhausted exception handling: Scenario 1: My Speed is slow - Agent analyses that data is exhausted Steps: Agent receives the call for ‘My internet speed is slow’ Agent tags FTR in One View / HOBS Tags the call ...