Related Articles
PLAN NAME VISIBILITY ON ONE VIEW
Hi All, Plan name is now visible on One View Home page. Please refer the attachmenmt for details Regards, Animesh
Adjustment Reason Code V3
Hi Team, This is to apprise you that we have updated the sheet and below are the new adjustment codes introduced: Below is the list covered in the file: Acquisition offer Active Plan Change Balance Transfer Goodwill Charge Marketing offer ...
ZOHO Churn Prediction Campaigns
Dear Outbound Team, Please find the attachment for ZOHO Churn Prediction Campaigns script. FYI, 2 different scripts are available - 1. Dunning 2. Retention. Please use accordingly. Kindly note: Only selected agents shall use the script. Thanks and ...
Data Exhausted Exception Handling
Following is the current process of data exhausted exception handling: Scenario 1: My Speed is slow - Agent analyses that data is exhausted Steps: Agent receives the call for ‘My internet speed is slow’ Agent tags FTR in One View / HOBS Tags the call ...
BBIT Ticket Procedure
Dear Team, Updated BBIT Portal URL - https://servicedeskplus.tataplayfiber.co.in Only authorised team members shall raise the BBIT Ticket. Below is the new BBIT Ticket Creation Guidelines: This is to apprise you the BBIT Ticket Procedure. Thanks & ...