SPOCs and Escalation Matrix for OTT, DTH and Comviva - Only for Back-Office team
Dear Team,
Please find the attached file for SPOCs and Escalation Matrix for OTT, DTH and Comviva.
Thanks and Regards,
Team Tata Play Fiber.
Related Articles
Sales Escalation Matrix for Wrong Commitment
Dear Back-office team, Please follow this grid to send the commitment case escalation. Revised on Apr'24. Thanks & Regards, Tata Play Fiber.
Social Media Templates for Back-Office Team
Dear Team, Please find attachments for Social Media Templates. Also note, that the files may be revised soon. Thanks and Regards, Team Tata Play Fiber
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
Binge Box applicability Matrix
Hi Team, Please find the Binge Box Applicability matrix deck in attachment for your reference. Important Points to remember: Binge Box Now Free with 100 Mbps 12M OTT plan also Available on No Cost EMI Fiber+OTT Plan as well This update doesn't ...
SR Closure Templates (for SR Closure Team Only)
Dear Team, Please find attachment for SR Closure Templates. New file has been added. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber