Ongoing Issues Post Billing Migration

Dear Team,

Please find update on Ongoing Issues Post Billing Migration.

Thanks and Regards,

Team Tata Play Fiber.

• Related Articles

• Billing issue

  Hi Team, Please find attached the list of affected customers along with the training document. Regards, Team TPF

• Plan Migration Activity

  Dear Team, Please find more details: Thanks and Regards, Team Tata Play Fiber

• Billing Affected Customers

  Hi Team, Please find attached the updated deck on the Billing affected customers. All the details regarding the customers IDs, issue encountered, resolution, turnaround time, and the relevant script/templates for all the LOBs are available in the ...

• Customer Migration from Old to New Plans

  Hi Team, Please find attached the training deck for Customer Migration from old to new plans. Also attached with this article is a detailed Excel sheet for your reference. Regards, Team TPF

• Extra Grace (4 days) has been added in customers' account due to billing downtime.

  Dear Team, Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity. Probable Problem Statement: My current's plan validity is showing ...