No more auto-FTR tagging against NFTR on One View

No more auto-FTR tagging against NFTR on One View

No more auto-FTR tagging against NFTR on One View

Previous Scenario : Whenever user tags NFTR (SR) on One View, FTR is auto tagged on One view

Current Scenario:  When NFTR (SR) is tagged on One View, no FTR will be auto tagged. This is with effect from 30th Nov, 1200 hrs

    • Related Articles

    • Auto Tagging on Zoho

      Hi Team, Please find attached the reference training document on the Auto Tagging for the IB agents on Zoho. Regards, Team TPF
    • Auto-Debit Feature

      Dear Team, We would like to apprise you all that Tata Play Fiber has exclusively launched the Autopay feature. Auto-Debit feature is live for all new and existing customers. Thanks and Regards, Team Tata Play Fiber
    • Tagging Update: February 2024

      Hi Team, Several tagging are added for to further simplify the process and enhance the customer insights. Download the attachment to know more about these tagging. Most importantly, the document also include the process, turnaround time, script and ...
    • Tagging and TAT Update for Internet Outage

      New Update This issue stands resolved. Follow the BAU process for tagging. Hi Team, Please note the below tagging for all Outages-Service Affecting, Non-Service Affecting, and Service Degradation. The updated TAT (Turnaround Time) for internet ...
    • Zoho Tagging Update

      Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber