Multiple Tagging on NGUCC
Dear Team,
This is to notify you the new feature:
Thanks and Regards,
Team Tata Play Fiber
Related Articles
Auto Tagging on Zoho
Hi Team, Please find attached the reference training document on the Auto Tagging for the IB agents on Zoho. Regards, Team TPF
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
New Tagging Update Jan’25
Dear Team, 11 new tagging added in the system. Please refer to the attachment. Also, the timeline for all NFTR remains same as per BAU: 1. BAU Tech/Non-Tech tickets - 24 Hrs. 2. Where CPE collection is being tagged - 48 Hrs. 3. For acquisition ...
Oneview: Lead form in prospect tagging
Dear Team, Please find the attachment for Lead form in prospect tagging. When you select the Tagging Type: Prospect and Subtype: Feasible, a Lead Form will now appear directly within the tagging window. Fill in all required details in the lead form ...
Tagging Update: February 2024
Hi Team, Several tagging are added for to further simplify the process and enhance the customer insights. Download the attachment to know more about these tagging. Most importantly, the document also include the process, turnaround time, script and ...