Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
Dear Team, Please find attachment for SR Closure Templates. New file has been added. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber
Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...