Making Customers Smile Contest is Back: 2024

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  Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

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  Dear Team, Please find attachments for Social Media Templates. Also note, that the files may be revised soon. Thanks and Regards, Team Tata Play Fiber

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  Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber

• Customer Ticket History tab added on the ZOHO desk.

  Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...