Invoice/Annexure Training Module

Invoice/Annexure Training Module

Dear Team, 

Please note, a new update:

Notes
Update 27 Mar'25: All the customers can now download any annexure from mobile application from September 2024 (Post our billing migration) through "Download Invoice" tab on home page or from Support tab under "Invoice & Annexure" button (This feature is already accessible for Invoices). 
  1.  Advisors can now send any annexure available in HOBS / Oneview CRM by click on the email icon, even if it's from a previous date.
  2. If it has been identified that upon sending from our end, the customer haven't received the annexure. Inbound shall raise  NFTR: Bill/Invoice > Monthly Itemised Bill > SR Raised.
  3.   Back-Office will not edit the annexures manually anymore. A BBIT ticket should be raised under: Category: Annexure >   Technician: Backoffice IT group.

Thanks and Regards,
Team Tata Play Fiber

    • Related Articles

    • Edit scenario Invoice/Annexure || Back-Office Team

      Dear Team, This is to apprise you that if the customer asks for (1) Minor Name correction, (2) Address correction and (3) Addition of Landline number, or if any of them are missing, on the Invoice/Annexure, the back-office team shall tag the BBIT ...

    • Inbound Chat Cross Training Module

      Dear Team, Attaching the training module for Inbound Chat. Thanks and Regards, Team Tata Play Fiber

    • W-COM Training module.

      Dear Team, Please find W-COM Training module. Thanks & Regards, Tata Play Fiber

    • Enterprise Module

      Please check the attached document for details:

    • Bill / Invoice Password format change

      Dear Team, Please note, the Invoice password format has been changed applicable on all invoices after 27 Sep’24. New password format will be also applicable for the 20,000 customer base where space was added in the first name during billing ...