Generic Call Script

Dear Team,

 

Please note, effective from 19 Dec’24, we will proceed to add the “Refer a Friend” information on happy call closing - All LOBs.

 “Thank you for being a valued Tata Play Fiber customer! Refer our services to your friends and family and receive ₹300 cashback for successful activation every month.”

Thanks & Regards,

Team Tata Play Fiber

• Related Articles

• Generic Marketing Offers Script for Inbound & Non-Voice

  Hi Team, Attached is the generic script for Inbound and Non-Voice to pitch on recharge / offer related calls. Thanks, Team Tata Play Fiber

• Call Transfer Process of Fiber & DTH (Inbound)

  Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...

• OB Script: OTT Upgrade Health Check Welcome Script

  Hi Team, Please find attached both the updated script for the respective campaign. Regards, Team TPF

• NPS Calling Script

  Hi Team, Please find attached the calling scripts for the following campaigns of NPS Survey: Care Email App Recharge FSD Assignment Call Center - Inbound Non-Interacted Customers (NIC) Relocation SR Closure Go to the attachment to download the ...

• Prospect Desk Script Inbound and Outbound

  Dear Team, Please refer to the attachment for Prospect Desk Script Inbound and Outbound. Thanks and Regards, Team Tata Play Fiber