FRT 2.O

FRT 2.O

InfoFRT (Fault Repair Tool) 2.O
  1. The Back office team has the option to assign tickets to NOC, Field Service (FS), Resolve on Call, or Put on Hold.
  2. Once FE acknowledges the complaint, their name & contact number are updated in HOBS under Item Details.(Please ensure that (FE) details are not disclosed to the customer).
Note: For the detailed process, refer to the attachment.

Thanks and Regards,
Team Tata Play Fiber

    • Related Articles

    • Chat Notification Update

      Hi Team, Please find attached the update for chat notifications on the Tata Play Fiber App. Kindly update the same across the floor. Regards, Team TPF

    • OTP Based Resolution

      Dear Team, Please open the attached deck, for detailed information on "OTP Based Resolution" process. Thanks, Team Tata Play Fiber

    • ‘Best of Sony liv' Rail

      Dear Team, A new rail titled ‘BEST OF SONY LIV’ is live now on Binge This rail features selected Sony LIV content that users can stream directly on Binge. For the complete Sony LIV catalog, guide customer to navigate to the "Browse By Apps" section. ...

    • App Store Review on Zoho

      Hi Team, Please find attached the document App Store Review update on Zoho. Regards, Team TPF

    • Net Promoter Score (NPS) on New Installation

      Hi Team, We have also started NPS on the new installation. Download the attached deck for more info on the same. The deck contains details on the questions to the customers during the survey along with the details on how to get the report. Regards, ...