FRT 2.O

FRT 2.O

InfoFRT (Fault Repair Tool) 2.O
  1. The Back office team has the option to assign tickets to NOC, Field Service (FS), Resolve on Call, or Put on Hold.
  2. Once FE acknowledges the complaint, their name & contact number are updated in HOBS under Item Details.(Please ensure that (FE) details are not disclosed to the customer).
Note: For the detailed process, refer to the attachment.

Thanks and Regards,
Team Tata Play Fiber

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