FRT 2.O

FRT 2.O

The FRT 2.0 interim status update is live.
Key Points:
  1. Good to Know: Interim Status Updates (Internal Use Only)
  2. Avoid informing customers about interim statuses such as: On Hold, Work in Progress, FE un-assigned.
  3. Inform to the customer that we are handling your case on priority.
Notes
FRT (Fault Repair Tool) 2.O
  1. The Back office team has the option to assign tickets to NOC, Field Service (FS), Resolve on Call, or Put on Hold.
  2. Once FE acknowledges the complaint, their name & contact number are updated in HOBS under Item Details.(Please ensure that (FE) details are not disclosed to the customer).
Note: For the detailed process, refer to the attachment.

Thanks and Regards,
Team Tata Play Fiber

    • Related Articles

    • New Field Added on ZOHO CRM

      Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber

    • Mobile App interface

      Hi Team, Please find the attachments for Recharge Mobile App Page Revamp - My Offer, Plan change & Relocation Thanks & Regards, Tata Play Fiber

    • GST Update process on HOBS & Oneview

      Dear Team, Please find the attachment for 'GST Update process on HOBS' & 'GST Update process on Oneview'. Thanks & Regards, Team Tata Play Fiber

    • Demo Account Documentation Norms

      Dear Team, Please find the attached list for "Demo Account Documents Required". Thanks!

    • New Source Added in Zoho Oneview

      Hi Team, Please note, that a new source has been added to Oneview CRM 'Repeat Desk'. Now 3 sources available: 1. Inbound 2. Chat 3. Repeat Desk Regards, Team TPF