Dear Team,
Please find update on First Time Recharge (FTR) - Retention Offer.
What is the offer?
3 + 1 - Same Offer valid for next 2 recharge cycle and 6 + 1 & 12 + 1 - Same Offer valid for next 1 recharge cycle.
Who is eligible?
Applicable for both active & deactivate customer base for first time recharge.
What benefits the customer will get?
Customer will get cashback of additional 1 month.
How to check the eligibility?
1. Verify the "Credit Tracker" tab on HOBS CRM Home page - "Acquisition Offer Cashback"
2. Verify the 'Recharge Cycle' and pass the cashback accordingly
What is the adjustment code to be used?
Retention offer >> Retention Adjustment >> Cashback Credit – On Retention >> Credit
In remarks, it is essential to use - FTR
Please free to drop your questions on the comment section.
Thanks,
Team Tata Play Fiber
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