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Inbound Chat Cross Training Module
Dear Team, Attaching the training module for Inbound Chat. Thanks and Regards, Team Tata Play Fiber
Change in Chat flow
Dear Team, This is to update you that chats from Tata Play Fiber mobile app, will directly land to the available advisors instead of bot/Connect to support tab. Thanks and Regards, Team Tata Play Fiber
Planned Outage Notification of Oneview CRM
Dear Team, We are pleased to announce an exciting new enhancement in Oneview CRM. Moving forward, you will be able to see notifications for "Planned Outages" (as illustrated below). Additionally, in alignment with this update, outage messages will be ...
NPS Update on Recharge via Mobile App
Hi Team, Please find attached the training deck on the NPS Update for the Mobile App. Regards, Team TPF
Missed Chat Customer Calling Script
Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF