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Change in Chat flow
Dear Team, This is to update you that chats from Tata Play Fiber mobile app, will directly land to the available advisors instead of bot/Connect to support tab. Thanks and Regards, Team Tata Play Fiber
Missed Chat Customer Calling Script
Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF
NPS Update on Recharge via Mobile App
Hi Team, Please find attached the training deck on the NPS Update for the Mobile App. Regards, Team TPF
Outage notification tab update on OneView CRM
Dear Team, Please note, the new update on Oneview CRM. Non service affecting outage, will not appear in the “outage notification tab” on OneView. Thanks and Regards, Team Tata Play Fiber
Zoho Tagging Update
Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber