Change in Chat flow

Change in Chat flow

Dear Team,

This is to update you that chats from Tata Play Fiber mobile app, will directly land to the available advisors instead of bot/Connect to support tab.


Thanks and Regards,
Team Tata Play Fiber

    • Related Articles

    • Missed Chat Customer Calling Script

      Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF

    • Profile Details Change Process

      Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber

    • (Minor) Name Correction Process Flow changed

      Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...

    • Inbound Voice IVR Flow for Outage

      Hi Team, Please note, that we have incorporated a Network Outage prompt in Inbound Voice IVR Flow for Outage. Please find attached PPT for reference along with report format in slide 3. Thanks and Regards, Team Tata Play Fiber

    • PPPOE Password Reset Process Change - L2

      Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...