Certain websites not working across networks

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  Hi Team, Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. Please find attached file for Mandate norms for Tech tickets - Back-Office. Thanks and Regards, Team Tata Play Fiber

• Mention Interaction ID on Email Tickets & Desk

  Hi Team, It is now mandatory to mention the Interaction ID on the FTR emails sent to customers or those emails where you have not inserted the Request / Complaint ID. Please follow the attached for more details. Regards, Hamza Ansari

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  Hi Team, Please find the relevant scripts attached. Welcome campaign verbiages has been updated, below are the mandate check points: Confirmation of the RMN, Email ID and Billing address Plan confirmation, installation quality & speed check 2.4 G and ...

• Grace Service discontinuation from 26 Sep'24 11:59 PM

  Dear Team, I would like to inform you that, effective from September 26, 2024 11:59 PM, the grace period service will be discontinued for all customers. Thanks & Regards, Team Tata Play Fiber