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Upgrade to OTT Lite from Non OTT Plan - Mobile Journey
Hi Team, Please find attached the updated journey of OTT Lite plan while upgrading from the mobile app. The mobile app plan change is possible only if the customer is on Fiber-only plan. The shown customer is using Fiber-only plans. Regards, Hamza ...
OTT Lite Update (Plan Renewal Starting from 18 Jul'24)
Dear Team, Please note, the first group of OTT Lite customers are due for recharge from 18th July 2024 onwards. Users can renew their plan through the Tata Play Fiber Mobile App. Customer can only change 1 OTT platform out of 4 from Tata Play Binge ...
Upgrade to OTT Lite from Non OTT Plan
Hi Team, Please refer to the training deck for upgrading to OTT Lite Plan from a Non OTT Plan. Attached the updated list of customers who are eligible for the upgrade. Regards, Hamza Ansari
How to view whether the customer is eligible for OTT Lite plan?
Hi Team, The below screenshot highlights the agent can go to the Offers section on One View and can check the customer's eligibility criteria for the OTT Lite plan. Check the 'Description' section of the offers. Regards, Hamza Ansari
Binge OTT Update April 2024
Hi Team, Please note the following points regarding the update on Binge OTT content. Lionsgate will be working on Samsung Smart TVs by May 1, 2024 Zee5 is currently experiencing issues for customers trying to access its content on Samsung Smart TVs ...