Related Articles
Billing Affected Customers
Hi Team, Please find attached the updated deck on the Billing affected customers. All the details regarding the customers IDs, issue encountered, resolution, turnaround time, and the relevant script/templates for all the LOBs are available in the ...
Content playback issue on Hungama app
Dear Team, Please note, that customers may face content playback issues on the Hungama app through Binge. Please inform the customers below information. Sir/Ma'am, I understand that you are facing a content playback issue on the Hungama app through ...
Troubleshooting Steps
Dear Team, Please find the attachments containing troubleshooting steps for technical scenarios. Below are the scenarios covered: No Connectivity Speed Issue Frequent Disconnection Post performing troubleshooting steps, if the issue is unresolved, ...
Extra Grace (4 days) has been added in customers' account due to billing downtime.
Dear Team, Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity. Probable Problem Statement: My current's plan validity is showing ...
Billing details on HOBS are now available on a click!
Hi Team, Following are the updates going live from 22nd March 2024 on HOBS. The below screenshots indicate that 'Account Details', 'Balance History' and 'Credit Tracking' will appear collapsed, where the user has to click on them to reveal the ...