Billing Affected Customers

Billing Affected Customers

Hi Team,

Please find attached the updated deck on the Billing affected customers. 

All the details regarding the customers IDs, issue encountered, resolution, turnaround time, and the relevant script/templates for all the LOBs are available in the attachment. 

Download the attachment to view the details. 
Customer IDs are available in the Excel Sheet attached. Download to view.

Regards,
Hamza Ansari
    • Related Articles

    • Billing issue

      Hi Team, Please find attached the list of affected customers along with the training document. Regards, Team TPF
    • Chennai Cyclone Affected base Dec"23

      Dear Team, Please find the attached file for Chennai Cyclone Affected base. Thanks & Regards, Tata Play Fiber
    • Making Customers Smile Contest is Back: 2024

      Hi Team, Please find attached the updated document for the contest announcement along with the details. Regards, Team Tata Play Fiber
    • 50 Mbps Plans Launched for TCL Customers

      Hi Team, Two new plans for the TCL customers are introduced. Details are as follows. Click on the above image to open. Click again to zoom into the details. The above table highlights the plan price and with and without tax along with the other ...
    • Extra Grace (4 days) has been added in customers' account due to billing downtime.

      Dear Team, Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity. Probable Problem Statement: My current's plan validity is showing ...