Extra Grace (4 days) has been added in customers' account due to billing downtime.

Extra Grace (4 days) has been added in customers' account due to billing downtime.

Dear Team,

Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity.

Probable Problem Statement:  My current's plan validity is showing less than expected. 

Check on the call:
1. Check if the plan's expiry date is between 1 to 27 of Sep'24.
2. Check the attached file on KB, if the customer id is available in the list.

Verbiages:
Dear Sir/Ma'am, as I can see your account details, previously due to the downtime of our systems for service betterment we have added four days of grace period service in your account to make sure that there is no interruption in your internet experience during downtime. Hence, the same validity timeline has been adjusted in your current plan.

Thanks and Regards,
Team Tata Play Fiber.  



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