Adjustment Reason Code V3

Adjustment Reason Code V3

Hi Team,

This is to apprise you that we have updated the sheet and below are the new adjustment codes introduced:



Below is the list covered in the file:
  1.   Acquisition offer
  2.   Active Plan Change
  3.   Balance Transfer
  4.   Goodwill Charge
  5.   Marketing offer 
  6.   Reinstallation Plan Change
  7.   Referral Bonus
  8.   Refund
  9.   Retention Offer
  10.   Service Activation
  11.   VAS Charges
  12. Customer Escalation

Thanks and Regards,
Team Tata Play Fiber

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